How long does shipping take?
We aim to dispatch orders within 1-2 business days. Delivery timelines vary by location — you'll get tracking details by email once your order ships.
Do you offer free shipping?
Yes — free shipping on orders above Rs. 1,999.
What's your return policy?
See our Returns & Exchanges page for full details.
How do I track my order?
Sign in to your account and visit Order History, or use the tracking link in your shipping confirmation email.
What payment methods do you accept?
We accept all major cards, UPI and net banking through secure checkout.
How do I care for my DECUS pieces?
See our Care & Warranty page for care instructions specific to bags, jewellery and accessories.
Can I cancel or change my order?
Contact us as soon as possible after placing your order — we can usually make changes before it ships.